At Bike2Where.com, you have a 30-day window from the date of delivery to initiate a return.
Eligibility Criteria: To be eligible for a return, the item must be unused, unopened, and in the same condition that you received it.
Initiating a Return
- Download and Fill Out the Return Form: You can find the return form on our website. Please fill it out completely and include it with your return package.
- For Defective Products: If your product is defective, received incorrect items, or encountered any shipping damages, please provide a detailed description of the issue on the form.
- For Customer Remorse: If the item didn’t meet your expectations or wasn’t as you expected, kindly indicate this on the form.
Product Condition for Returns
We accept returns only for products that are in new and original condition. This includes the original packaging intact.
No Restocking Fees
To simplify the process, we do not charge any restocking fees. You will receive a full refund of the product price, ensuring a straightforward and hassle-free return process.
Responsibility for Return Shipping Costs
The customer is responsible for the return shipping costs, irrespective of the reason for the return, whether it be due to a defect or customer remorse.
Refund Procedure
- Inspection: Upon receiving the returned items, we will conduct a thorough inspection.
- Refund Issuance: If the return is approved, we will issue a refund to your original payment method in USD.
Additional Details
- Exchanges: At this time, we do not offer direct exchanges.
- Return Method: Returns should be sent via mail.
- Refund Timing: Refunds are generally processed within 10 business days after we receive the returned item.
- Currency: All transactions and refunds are processed in USD. The refund will be converted to your local currency by your bank or credit card issuer.
- Return Label: You can download and print the return label from our website.
Policy Compliance
Our return policy is crafted to be in full compliance with U.S. consumer rights and regulations, ensuring a fair and transparent process.
For any inquiries or assistance with the return process, our customer service team is eager to help. Please contact us at support@bike2where.com. Our goal is to make your experience with Bike2Where.com as smooth and satisfactory as possible.